Our Fees
Fees to Tenants
There is no fee to apply for a property. If accepted, a deposit of 1 month’s rent is required. If you withdraw or have provided false information, the deposit will be refunded less 1 week’s equivalent rent.
Fees to Landlords
Choose the level of service that works for you. All packages include full tenant referencing and deposit protection.
Additional Landlord Fees
Optional services available as required.
| Description | Fee |
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Our Compliance & Redress Scheme
Rent Right Estates Ltd is a proud member of the Property Redress Scheme (PRS) — an approved consumer redress scheme for the housing sector, authorised by the Ministry of Housing, Communities & Local Government and National Trading Standards.
Membership Number: PRS057499
Valid: 17/03/2026 – 16/03/2027
As a member, any unresolved complaints about our service can be referred to the Property Redress Scheme. Client money protection is provided by PropertyMark.
Our Membership Certificate
Click certificate to view full size
Complaints Procedure
Rent Right Estates is committed to providing a professional, high-quality lettings service. If our service ever falls short of the standards you expect, we encourage you to bring this to our attention so we can investigate and resolve it promptly and fairly.
We are a member of the Property Redress Scheme (PRS), a government-authorised consumer redress scheme. If a complaint remains unresolved following our internal procedure, you may refer the matter to the PRS for independent adjudication.
Stage One — Initial Complaint
Please submit your complaint in writing using one of the following methods:
- Email: info@rentrightestates.co.uk
- Post: Complaints Department, Rent Right Estates, 143 Aldham House Lane, S73 8RU
Please include:
- Your full name, address and preferred contact details
- The property address (if applicable)
- A clear description of your complaint and the circumstances
- The outcome or remedy you are seeking
- Copies of any supporting documentation or evidence
Stage Two — Acknowledgement
Upon receipt we will issue a written acknowledgement within 3 working days, confirming the member of staff handling your complaint and the expected timescale for our substantive response.
Stage Three — Investigation & Formal Response
A senior member of our management team will conduct a thorough investigation, reviewing all relevant documentation, correspondence and records. We aim to provide a full written response within 15 working days of acknowledgement — and no later than 8 weeks from receipt of your complaint.
Our formal response will:
- Set out our understanding of your complaint
- Detail the findings of our investigation
- State whether your complaint has been upheld, partially upheld, or not upheld
- Outline any remedial action we propose to take (where appropriate)
- Advise you of your right to escalate should you remain dissatisfied
Stage Four — Internal Review
If you are dissatisfied with our Stage Three response, you may request an internal review by writing to us within 10 working days of receiving it, clearly stating your grounds and providing any additional evidence. The review will be conducted by a senior staff member not involved in the original investigation, with a final written response issued within 15 working days of your request.
Stage Five — Referral to the Property Redress Scheme
If your complaint remains unresolved following our internal procedure, or if 8 weeks have elapsed since you first raised it without a satisfactory resolution, you are entitled to refer the matter to the PRS for independent consideration.
The PRS will accept a referral where: you have followed our formal complaints procedure; at least 8 weeks have elapsed, or you have received our final written response (whichever is earlier); and the complaint has not previously been considered by the PRS or determined by a court.
Property Redress Scheme — Contact Details
🌐 www.theprs.co.uk
✉ info@theprs.co.uk
☎ 0333 321 9418
📮 The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
Summary of Procedure & Timescales
| Stage | Action & Timescale |
|---|---|
| Stage 1 — Initial Complaint | Submit written complaint to Rent Right Estates with full supporting details. |
| Stage 2 — Acknowledgement | Written acknowledgement within 3 working days of receipt. |
| Stage 3 — Formal Response | Full written response within 15 working days of acknowledgement, and no later than 8 weeks from receipt. |
| Stage 4 — Internal Review | Request within 10 working days of Stage 3 response. Final response within 15 working days. |
| Stage 5 — External Escalation | Referral to the Property Redress Scheme if unresolved after 8 weeks, or following receipt of final response. |
Confidentiality & Data Protection
All complaints are handled in strict confidence and in accordance with UK GDPR and the Data Protection Act 2018. Personal data will be used solely for investigating and responding to your complaint.
Contact Us
143 Aldham House Lane, Wombwell, S73 8RU
☎ 01226 448 222
✉ info@rentrightestates.co.uk
Mon–Fri, 09:00–17:30
Rent Right Estates is a member of the Property Redress Scheme, a government-authorised consumer redress scheme for lettings and property management agents. | Document last reviewed: March 2026
A modern, premium lettings and property management company serving South and West Yorkshire.