Complaints Procedure

Last updated: June 2026

Rent Right Estates Ltd is committed to providing a professional service to all our landlords and tenants. When something goes wrong, we want you to tell us so we can put it right and improve. We take every complaint seriously and aim to resolve it quickly and fairly.

Stage 1 – Tell us about your complaint

If you have a complaint, please put it in writing, giving as much detail as possible, and send it to us by email or post:

We will acknowledge your complaint in writing within 3 working days of receipt, and provide a full written response within 15 working days. If we cannot respond fully within this time, we will explain why and tell you when you can expect a full reply.

Stage 2 – Request a review

If you are not satisfied with our initial response, you can ask for the matter to be reviewed by a senior manager or director. Please write to us again within one month of our response, explaining why you remain dissatisfied.

We will carry out a separate review and send you our final written response — our “final viewpoint” — within 15 working days.

Stage 3 – Independent redress

We are members of an independent redress scheme. If you are not satisfied with our final viewpoint, or if more than 8 weeks have passed since you first made your complaint, you can refer the matter to:

You must refer your complaint to the redress scheme within 12 months of receiving our final viewpoint. The scheme will not consider your complaint until our own internal complaints procedure has been completed.

Our details

Rent Right Estates Ltd
Century 2, Business Centre, Wath upon Dearne, S63 5DP
Telephone: 01226 448 222
Email: info@rentrightestates.co.uk
Area served: South & West Yorkshire